GENERAL CONDITIONS OF SALE regarding ACCOMODATION at Refuge de la Flégère

For each reservation made, these General Terms and Conditions of Sale are deemed to have been read and accepted by all members of the group. In the event of withdrawal by the person who initially made the reservation, the remaining members of the group are subject to the same general conditions of sale. All reservations must be notified by e-mail and accepted by the refuge management by return e-mail. These terms and conditions are permanently available on our website.
In the event of any contradiction between the provisions set out in the information e-mail sent to the customer at the time of booking and those set out in these G.S.C., the provisions set out in the e-mail shall prevail (in particular, the deadline for cancelling without charge).


HALF-BOARD
Half-board rates include dinner (single menu, served at 7:00 pm only), overnight stay and breakfast (at the time indicated in the evening). Meals not taken will not be deducted or carried forward. The 0.80€ tourist tax is included in the rates, which are permanently indicated on the refuge’s website (www.refuge-de-la-flegere.com).
Only sleeping is not possible, meals are automatically included in the price of accommodation.
In view of the current economic situation and the soaring prices announced by the government, we reserve the right to increase our prices in proportion to the rise in raw material prices, so as not to jeopardize the company’s financial equilibrium. You will be notified directly by email should this situation arise. Thank you in advance for your understanding.


NO SHOW
The number of people who fail to honor their reservations sadly increases every year. That’s why we ask you to pay 30€/pers/day if you don’t show up on the day of your reservation. You will receive a payment e-mail once your reservation date has passed. It is possible that this may arrive in spam, so please check your inbox regularly. This amount must be paid within a maximum of 2 weeks after the date on which the reservation was not honored.


CANCELLATION
No fee will be charged if you notify us of your cancellation at least 2 weeks before your scheduled arrival date. Depending on the size of the group, this 2-week period may be revised upwards or downwards. The information received by e-mail at the time of booking takes precedence over the General Terms and Conditions of Sale.
Failure to comply with the above condition will result in the invoicing of €30/person, under the same conditions as under the paragraph “reservations not honored”.
All requests for cancellation must be made by e-mail, followed by a telephone call during the refuge opening period indicated on the website (generally from mid-June to mid-September).

To avoid any inconvenience, please let us know as soon as possible if you need to cancel or change your booking.

SCHEDULES
CHECK-IN: To be completed by 6 p.m. at the latest. Participants agree to call or e-mail the refuge if they are going to be late on the day.  Otherwise beds may be reallocated to other hikers.

DINNER: Served at 7pm only. It will not be possible to change the content of the dinner once the reservation has been confirmed. Please let us know in advance if you have any allergies (onions, nuts, mushrooms, etc.) or dietary restrictions (gluten-free, vegetarian, vegan, pork-free, cheese-free, lactose-free, etc.).

SAFETY
Residents of the refuge are required to comply with the posted safety rules. In the event of a major incident, and in accordance with posted safety instructions, residents must notify the fire department, police or ambulance and facilitate their access to the refuge. In this respect, access to the refuge premises, and in particular emergency exits, must always be kept clear to allow the free passage of emergency personnel.
In accordance with article 6 of decree no. 95-949 of 25/08/1995, relating to the prevention of risks arising from the use of bunk beds, high sleeping is not suitable for children under 6 years of age.

To avoid the risk of fire, the use of gas stoves is strictly forbidden in and around the refuge.

In accordance with current legislation, the Refuge de la Flégère is a non-smoking establishment.
Because of the obvious risk of fire, smoking is absolutely forbidden in and around the refuge, including the dormitories. To avoid the risk of fire, smoking is only permitted 5m from the walls of the refuge (at the barrier on the terrace), and cigarette butts must be placed in the glass jars provided.

No alcoholic beverages may be brought in from outside.

EQUIPMENT TO BRING TO THE REFUGE
Each person making a reservation agrees to bring :
– Sleeping bag OR meat bag/silk sheet
– Warm clothing (it can be very cold in the refuge, even in summer, and the blanket provided may not be sufficient).Only one blanket is provided per person in the refuge.- Slippers / flip-flops (not provided at the refuge)
– Towel
– Earplugs
As the refuge has no heating in the dormitories, it is essential to bring suitable equipment. The wardens cannot be held responsible for low temperatures in the refuge in bad weather.

LIABILITY
The refuge cannot be held responsible for theft in the refuge, in the boot room or in the vicinity of the refuge.

PETS
Animals are accepted from time to time, depending on the number of guests and the animal’s behavior. Prior written agreement from the refuge is required to bring in a pet. All customers are responsible for their animal’s behavior, and the shelter and its operators cannot be held responsible for any incident, as the animal’s owner is responsible for its behavior.

HYGIENE
For the sake of the shelter’s cleanliness, it is absolutely forbidden to bring food, eat or drink into the dormitories, with the exception of water.Food must be left on the ground floor in the place indicated by the wardens.Food may be eaten in the dining room only.

BEHAVIOR
The quality of life in the refuge requires everyone to behave correctly, courteously and respectfully towards others, in particular by ensuring the peace and quiet of the area (no reading videos with sound, no music, etc.).Everyone is asked to behave courteously towards the wardens and other hikers. Parties are not tolerated.
In order to respect everyone’s rest, a curfew is imposed between 10pm and 8am. 

GENERAL CONDITIONS OF SALE
regarding BIVOUAC at Refuge de la Flégère

Anyone wishing to bivouac next to the Refuge de la Flégère is deemed to have read and accepted all the conditions below. Any reservations must be notified by e-mail and accepted in return by the refuge managers by return e-mail.

TENT
You can pitch your tent on the edge of the small artificial lake 200 m below the refuge. Tents must be pitched between 7pm and 9am.  Tenting is free of charge, so there’s no need to reserve a bivouac pitch. Only meals must be reserved in advance.

WEATHER
For your own safety, bivouacs are forbidden in the event of thunderstorms or heavy rainfall forecast by the weather service between the evening and the following morning (you can refer to the following bulletins): MeteoBlue.com or Chamonix.com/meteo or MeteoAlpes.fr).
You probably won’t be able to shelter in the refuge, especially if it’s full that day.So think about a plan B in case of bad weather (e.g. overnight in a refuge, subject to availability, or Camping de la Mer de Glace in the Chamonix valley, a 1h10-minute walk from the refuge or a 10-minute gondola ride + 5-minute walk).

RECHAUDS
It is strictly forbidden to use stoves inside and around the refuge, including the terrace. They may only be used near the lake, at the bivouac site.
For safety reasons, it is forbidden to leave stoves (empty, used or new) in the refuge garbage cans.
These must be taken back to the Chamonix valley where they can be properly recycled.
Campfires are strictly forbidden.

MEALS
Bivouacers wishing to take meals at the refuge must reserve at least 24 hours in advance. Meals available are: dinner, breakfast and picnic. Meal prices are permanently indicated on the refuge website.
Even if you have booked in advance, each group must confirm its meal reservation on the day itself by telephone or by arriving at the refuge before 5pm.
The meal is served at 7pm.
It is not possible to change the content of the meal once it has been confirmed. Please let us know in advance if you have any allergies (onions, nuts, mushrooms, mustard, etc.) or dietary restrictions (gluten-free, vegetarian, vegan, pork-free, cheese-free, lactose-free, etc.).
All meal cancellations, even at the last minute, must be notified as soon as possible by e-mail or telephone.
Breakfast and picnics must be booked the day before for the following day, before 8pm.

WASTE
Bivouac-goers undertake to keep the bivouac area clean and to take their garbage down to the valley where it can be properly recycled, including stoves. The refuge only recovers waste generated by food purchased at the refuge.

DRINKING WATER
There is no self-service drinking water at the refuge. For their own safety, bivouac guests are asked to bring a filter or micropure tablets to purify the tap water available at the refuge.

SANITARY
Bivouacers have access to toilets and a sink at the refuge for their hygiene, but not for washing up. There are no sanitary facilities in the bivouac area.
Due to a limited supply of hot water, it is not possible to have access to showers: only those sleeping half-board at the refuge have access to them.